Because grocery and household orders can contain perishable, fragile, or hygiene-sensitive items, returns are reviewed based on the condition of the item, the nature of the issue, and the timing of the report.

If you receive the wrong item, a missing product, or a product that is damaged or clearly unsuitable on arrival, please contact RM Sunshine Traders with the order details and a brief explanation of the issue.

Depending on the situation, we may offer a replacement, store-level resolution, partial refund, or full refund where appropriate. Some items may not be suitable for physical return, especially if they are opened, consumed, perishable, or affected by storage conditions after delivery.

Refund timing may vary depending on the payment method and internal verification needs. We reserve the right to review requests that appear incomplete, late, or inconsistent with the order record.

For return and refund support, email info@rm-sunshine.zedx-solutions.net. Location: Pakistan.